Frequently Asked Questions
Products & Purchases
Common questions about what we sell and how our digital products work.
What products does The Farmer's Library sell?
The Farmer’s Library sells digital farming and agricultural guides and eBooks covering topics such as crop production, livestock, poultry, beekeeping, and farm finances. We also offer a small number of self-paced online courses, such as our Basic Goat Farming in 7 Days course.
What file format are the eBooks?
Our eBooks and guides are supplied as downloadable PDF files, which can be opened on most computers, tablets, and smartphones.
How do the online courses work?
Selected products, such as our Basic Goat Farming in 7 Days course, are online courses rather than downloadable files. These are accessed directly through your account and remain available online for the access period stated on the product page, so you can work through the lessons at your own pace.
Downloads & Access
How to access and manage your digital purchases.
How are my digital downloads delivered?
As soon as your payment is confirmed, your eBook becomes available for instant download. There is no shipping and no physical item is sent to you.
How do I access my purchased files?
You can download your files from the order confirmation page shown right after checkout, and at any time afterward by logging into your account and visiting your Orders section.
What should I do if my download link or email doesn't arrive?
First check your account’s Orders section, as your files are usually available there even if an email is delayed. If you still can’t find your download, contact us at info@farmers-library.com with your order number and we’ll help you access your files.
Payments, Refunds & Support
Everything about paying, refunds, and getting help.
What payment options are available?
We accept PayPal and WooCommerce Payments (powered by Stripe), which lets you pay directly with a major credit or debit card. Both options use encrypted, secure payment processing, and you do not need a PayPal account to pay by card. See our Payment Options page for more details.
Can I get a refund, or what if I buy the same item twice?
Because our products are digital and instantly accessible, we don’t generally offer refunds or returns once an eBook has been downloaded or accessed. Refunds may be considered for duplicate purchases or technical issues that prevent you from accessing what you bought. See our Refund and Returns Policy for full details. If you believe your situation qualifies, contact us within 7 days of purchase with your order number and a description of the issue.
I have a download or technical problem, or another question. How do I get help?
If you experience any download or technical issues, or have any other question about your order, please email us at info@farmers-library.com or reach us through our Contact page, with your order number and a description of the problem, and our support team will help you.